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Last updated: 4 September 2026.<\/em><\/p>\n Regya is a subscription CRM service (the \u201cService\u201d) provided by Data Driven Solutions S.r.l., Via Francesco Albergati 45\/B, 40059 Medicina (BO), Italy, VAT no. IT04134041203 (the \u201cProvider\u201d), in collaboration with Proweb. These terms govern the use of the Service by the customer (the \u201cCustomer\u201d), who accepts them upon registration. The Service is intended for professionals and businesses, not for consumers.<\/p>\n The Service comprises a CRM instance dedicated to the Customer, hosted on servers in Europe, with the features of the chosen plan, updates, backups and support as described on the Pricing<\/a> page. Every plan includes unlimited users. Add-on modules and consulting activities are governed by separate offers.<\/p>\n Every plan includes a 30-day free trial from registration. A valid payment method (credit or debit card) is required to activate the trial. Nothing is charged during the trial. On day 27 the Customer receives a reminder by email. At the end of the 30 days, unless the Customer has cancelled, the subscription to the chosen plan is activated automatically and the first monthly fee is charged. The Customer may cancel at any time during the trial at no cost.<\/p>\n Within seven days of activation the Provider offers the Customer a kick-off call with a dedicated account manager, to configure the Service and import the Customer’s contacts. Support requests must be sent through the Regya Care channel; indicative response times are 24\u201348 business hours for the Starter (Avvio) plan, 24 business hours for the Voice and Business plans, and as set out in the service agreement for the Pro and Studio plans. The included calls are the kick-off call and one review per year (from the Voice plan up).<\/p>\n The fee is monthly, paid in advance, excluding VAT, and is charged automatically to the payment method registered through Stripe. An electronic invoice is issued for every charge. Recurring bank transfers are not accepted. From the Voice plan up a one-off activation fee is due, from \u20ac500 to \u20ac1,500 depending on complexity, agreed before the start; the Starter (Avvio) plan has no activation fee. The Customer may change plan at any time: the new fee applies from the next billing cycle.<\/p>\n If a charge fails, the Customer receives an immediate notice, a second notice after 24 hours and a third after 48 hours, stating the deadline. The system retries the charge for a few days. If the payment is not settled within 7\u201310 days of the first failed attempt, the operation of the Service is suspended: the Customer can log in and view their data, but cannot operate. Reactivation takes place upon payment of the amount due.<\/p>\n The subscription is monthly and renews automatically. The Customer may cancel at any time from the panel or by writing to info@regya.it<\/a>; cancellation takes effect at the end of the current billing cycle, with no penalty. Upon termination the Customer may export their data; the instance and the related backups are deleted within 30 days of termination, unless otherwise requested in writing.<\/p>\n Data entered into the Service remains the property of the Customer. The Provider acts as data processor under the GDPR on the basis of a data processing agreement (DPA) signed before the start; data is hosted in the European Union and is not used to train artificial intelligence models. The processing of the data of visitors to this website is governed by the Privacy Policy<\/a>.<\/p>\n The Customer undertakes to use the Service in compliance with the law and not to enter data collected without a suitable legal basis. Features based on external services (voice transcription, artificial intelligence, messaging) are subject to reasonable use; in the event of anomalous usage the Provider contacts the Customer to agree on terms. The Provider may suspend the Service in the event of unlawful use or a risk to the security of the platform, notifying the Customer.<\/p>\n The Provider undertakes to keep the Service available and up to date, with maintenance work announced in advance where possible. The Service relies on open source software and third-party services; the Provider is not liable for malfunctions attributable to such third parties or to the Customer’s connectivity. In any event the Provider’s liability is limited to the amount of the fees paid by the Customer in the twelve months preceding the event.<\/p>\n The Provider may update these terms and the price list with at least 30 days’ notice by email; price changes apply from the next renewal. These terms are governed by Italian law; the Court of Bologna has exclusive jurisdiction over any dispute.<\/p>\n Questions about the terms: info@regya.it<\/a>.<\/p>\n1. Who we are and what these terms govern<\/h2>\n
2. The Service<\/h2>\n
3. Free trial<\/h2>\n
4. Kick-off call and support<\/h2>\n
5. Fees, activation and payments<\/h2>\n
6. Non-payment<\/h2>\n
7. Term and cancellation<\/h2>\n
8. Data and privacy<\/h2>\n
9. Acceptable use and limits<\/h2>\n
10. Availability and liability<\/h2>\n
11. Changes to the terms and governing law<\/h2>\n